Resolved after 5 hours 6 minutes, affecting Data Processing and Event Triggered Campaigns and Flows and 1 more, on May 14, 2026.
The lag is cleared and latency is within our SLA threshold. The team will take corrective actions as part of the incident post mortem.
Affected components
Update timeline
- investigating May 14, 2026, 09:55 AM UTC
We are experiencing delay in our user and event ingestion pipeline. The issue started around 10am IST on 14-May. This impacts all the ingestion to be delayed resulting in stale data availability in downstream systems. The team has identified the issue and released a patch for the fix. The current delay is ~3hours.
- monitoring May 14, 2026, 09:57 AM UTC
The fix has been implemented and the lag is coming down. Current lag is ~3hours. The team is monitoring the systems
- monitoring May 14, 2026, 11:35 AM UTC
We are continuously monitoring the situation. The lag is slowly going down as we have provisioned more infrastructure. Current lag is ~2.5 hours.
- resolved May 14, 2026, 03:01 PM UTC
The lag is cleared and latency is within our SLA threshold. The team will take corrective actions as part of the incident post mortem.
Your product runs on more than MoEngage
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services