MoEngage incident

Dashboard-01 - Delay in Campaign Stats

Resolved after 3 hours 27 minutes, affecting Campaign Stats, on October 25, 2024.

identified Oct 25, 2024, 04:57 PM UTC

We are currently encountering performance issues in the underlying infrastructure related to the Campaign Statistics contained within Dashboard 01. Due to this, there may be a potential delay of around 2 hours in the update of statistics for your ongoing campaigns. Rest assured, we have pinpointed the problem and are actively working on rectifying it in the swiftest manner possible. We appreciate your patience and understanding in this matter.

Started
Oct 25, 2024, 04:57 PM UTC
Resolved
Oct 25, 2024, 08:24 PM UTC
Duration
3h 27m
Detected by Pingoru
Oct 25, 2024, 04:57 PM UTC

Affected components

Campaign Stats

Update timeline

  1. identified Oct 25, 2024, 04:57 PM UTC

    We are currently encountering performance issues in the underlying infrastructure related to the Campaign Statistics contained within Dashboard 01. Due to this, there may be a potential delay of around 2 hours in the update of statistics for your ongoing campaigns. Rest assured, we have pinpointed the problem and are actively working on rectifying it in the swiftest manner possible. We appreciate your patience and understanding in this matter.

  2. resolved Oct 25, 2024, 08:24 PM UTC

    This incident has been resolved.

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