MoEngage incident
Dashboard-03 : Degraded Performance in some Inbound, Smart Trigger and Flows Campaigns
Resolved after 2 hours 27 minutes, affecting In-app & On-site Messaging and Event Triggered Campaigns and Flows, on November 4, 2024.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- identified Nov 04, 2024, 08:05 AM UTC
We have identified degraded performance with some of our InApp, OSM, WebP, Smart Trigger Evaluation, and Triggered Flows Entry because of the underlying Segmentation service's degraded performance in User In Segment evaluation. The problem is currently under investigation, and we are working diligently to restore normal functionality and fix the performance issues at the earliest. We would like to apologize for any inconvenience this may cause.
- monitoring Nov 04, 2024, 09:12 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 04, 2024, 10:32 AM UTC
This incident has been resolved.
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