MoEngage incident
[Dashboard-03] Dashboard and campaign sending affected.
Resolved after 22 minutes, affecting One-time & Periodic Campaigns - Mobile Push & Web Push and One-time & Periodic Campaigns - Email and 1 more, on February 1, 2025.
From 5:40 AM GMT to 6:30 AM GMT, the dashboard-03 dashboard was loading intermittently. Campaigns sending is delayed during this time period. The issue is resolved now. Our team will further RCA this incident and take preventive measures.
Affected components
Update timeline
- identified Feb 01, 2025, 06:25 AM UTC
Campaign sending services are affected an dashboard loading response times are affected. Our team is investigating the issue.
- identified Feb 01, 2025, 06:33 AM UTC
We are continuing to work on a fix for this issue.
- resolved Feb 01, 2025, 06:47 AM UTC
From 5:40 AM GMT to 6:30 AM GMT, the dashboard-03 dashboard was loading intermittently. Campaigns sending is delayed during this time period. The issue is resolved now. Our team will further RCA this incident and take preventive measures.
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