MoEngage incident

Dashboard-03 Service Degradation across multiple campaign services

Resolved after 1 hour 59 minutes, affecting One-time & Periodic Campaigns - SMS and Event Triggered Campaigns and Flows and 1 more, on February 14, 2025.

identified Feb 14, 2025, 01:15 PM UTC

Inform sending is back to normal. Callbacks are delayed.

Started: Feb 14, 2025, 12:41 PM UTC
Resolved: Feb 14, 2025, 02:41 PM UTC
Duration: 1h 59m
Detected by Pingoru: Feb 14, 2025, 12:41 PM UTC

Affected components

One-time & Periodic Campaigns - SMSEvent Triggered Campaigns and FlowsInformOne-time & Periodic Campaigns - WhatsApp

Update timeline

investigating Feb 14, 2025, 12:41 PM UTC

We are currently experiencing an issue in our cloud infrastructure that is leading to service degradation. Our team is actively investigating the issue and working to resolve it as quickly as possible. We will provide further updates as soon as more information becomes available. Thank you for your patience.
investigating Feb 14, 2025, 12:52 PM UTC

We are continuing to investigate this issue.
investigating Feb 14, 2025, 01:02 PM UTC

We are continuing to investigate this issue.
identified Feb 14, 2025, 01:15 PM UTC

Inform sending is back to normal. Callbacks are delayed.
resolved Feb 14, 2025, 02:41 PM UTC

This incident has been resolved.

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