MoEngage incident
Dc03 | Data ingestion lag | Impacts user updates, event ingestion and campaign stats
Resolved after 1 minute, affecting Data Processing and Campaign Stats and 1 more, on September 7, 2025.
Hello, The ingestion lag is cleared and all the ingestion services are back to normal by 4pm IST. The team will continue to monitor the situation and do a detailed post-mortem. Thank you for your patience. Feel free to reach out to our support team in case any issue persists. Cheers, Moengage
Affected components
Update timeline
- investigating Sep 07, 2025, 04:43 PM UTC
Hi there, We want to inform you about lag in our data ingestion pipeline that is responsible for user creation, user updates, event ingestion and campaign stats updation. The issue started at around 1pm IST and it was resolved by 4:30pm IST. All other capabilities will continue to function as expected. We have a dedicated team working on this, to ensure that the issue is identified and resolved at the earliest We really appreciate your understanding and cooperation in this regard. Thanks, Moengage
- resolved Sep 07, 2025, 04:44 PM UTC
Hello, The ingestion lag is cleared and all the ingestion services are back to normal by 4pm IST. The team will continue to monitor the situation and do a detailed post-mortem. Thank you for your patience. Feel free to reach out to our support team in case any issue persists. Cheers, Moengage
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