MoEngage incident
Dashboard 03 – Degraded Performance in Trigger-Based Flows
Resolved on March 31, 2026.
Mar 31, 11:41 UTC Resolved - This incident has been resolved. The lag was observed from 06:45 UTC (12:15pm IST) to 11:30 UTC (05:00pm IST). Mar 31, 11:11 UTC Monitoring - We are currently experiencing degraded performance in our Trigger-Based Flows system. This is causing delays of up to 45 minutes in user entry and movement within Trigger-Based Flows. Please note that Event-Triggered Campaigns remain unaffected. Our team has fixed the issue and is actively monitoring the system. We apologize for the inconvenience and appreciate your patience as we work to resolve this.
Update timeline
- resolved Mar 31, 2026, 11:41 AM UTC
Mar 31, 11:41 UTC Resolved - This incident has been resolved. The lag was observed from 06:45 UTC (12:15pm IST) to 11:30 UTC (05:00pm IST). Mar 31, 11:11 UTC Monitoring - We are currently experiencing degraded performance in our Trigger-Based Flows system. This is causing delays of up to 45 minutes in user entry and movement within Trigger-Based Flows. Please note that Event-Triggered Campaigns remain unaffected. Our team has fixed the issue and is actively monitoring the system. We apologize for the inconvenience and appreciate your patience as we work to resolve this.
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