Resolved on January 31, 2026.
Jan 30, 18:41 PST Resolved - This incident has been resolved. Jan 30, 17:48 PST Update - Additional fixes have been implemented. We are continuing to monitor for any further issues. Jan 30, 14:14 PST Update - We are continuing to monitor for further issues. We have identified that a subset of Cohort Syncs are still experiencing delays and are working to resolve these remaining cases. Jan 30, 12:05 PST Monitoring - A fix has been implemented, and we are monitoring the results. Recurring cohort syncs should resume on the next scheduled run with no additional action required. Jan 30, 10:39 PST Investigating - We are currently experiencing delays with Cohort Syncs to external destinations, including custom webhooks and engagement platforms. Our team is investigating the issue and actively working on a resolution. We sincerely apologize for the inconvenience and thank you for your kind understanding. If you have any questions, please contact support
Update timeline
- monitoring Jan 31, 2026, 02:41 AM UTC
Jan 30, 18:41 PST Resolved - This incident has been resolved. Jan 30, 17:48 PST Update - Additional fixes have been implemented. We are continuing to monitor for any further issues. Jan 30, 14:14 PST Update - We are continuing to monitor for further issues. We have identified that a subset of Cohort Syncs are still experiencing delays and are working to resolve these remaining cases. Jan 30, 12:05 PST Monitoring - A fix has been implemented, and we are monitoring the results. Recurring cohort syncs should resume on the next scheduled run with no additional action required. Jan 30, 10:39 PST Investigating - We are currently experiencing delays with Cohort Syncs to external destinations, including custom webhooks and engagement platforms. Our team is investigating the issue and actively working on a resolution. We sincerely apologize for the inconvenience and thank you for your kind understanding. If you have any questions, please contact support
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