Resolved after 42 days 22 hours, on April 30, 2025.
This incident has been resolved. A change to the presence implementation inadvertently affected the Mitel One application and MiVO400 integration. This was fixed in the CloudLink Gateway release 1.4.0.01-3826.
Update timeline
- investigating Apr 30, 2025, 04:06 PM UTC
We are aware of an issue with presence status displaying incorrectly. The issue is currently under investigation and we will give further updates when available.
- monitoring May 22, 2025, 02:09 PM UTC
A fix has been deployed with the CloudLink Gateway release 1.4.0.01-3826 or later.
- resolved Jun 12, 2025, 02:15 PM UTC
This incident has been resolved. A change to the presence implementation inadvertently affected the Mitel One application and MiVO400 integration. This was fixed in the CloudLink Gateway release 1.4.0.01-3826.
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