Mitel incident
Unable to log in to Mitel One Mobile on iOS after upgrading to 6.8.1
Resolved after 9 hours 51 minutes, affecting Mitel One, on August 8, 2025.
The incorrect authentication URL was mistakenly used in version 6.8.1, this was corrected in version 6.8.2.
Affected components
Update timeline
- investigating Aug 08, 2025, 10:31 AM UTC
Currently there is an issue with the authentication in the iOS version of Mitel One version 6.8.1. Please DO NOT UPGRADE to this build, a new build will be released as soon as possible that will fix this issue. A further update to this will be posted once this new build is available.
- identified Aug 08, 2025, 10:53 AM UTC
We have identified the issue and are working on a fix.
- monitoring Aug 08, 2025, 11:31 AM UTC
The fix has been released in iOS version 6.8.2 of Mitel One.
- resolved Aug 08, 2025, 08:23 PM UTC
The incorrect authentication URL was mistakenly used in version 6.8.1, this was corrected in version 6.8.2.
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