Resolved after 7 hours 12 minutes, affecting Telephones, on February 27, 2025.
Service has been restored to all impacted call centers. IS&T will continue to monitor the situation.
Affected components
Telephones
Update timeline
- investigating Feb 27, 2025, 03:26 PM UTC
All MIT call centers routing through Zoom are currently unavailable. IS&T is working with Zoom to restore service as soon as possible. Calls made to the following departments may fail: MIT Health Admissions Atlas Service Center Benefits Payroll Student Financial Services Teachremote Support
- monitoring Feb 27, 2025, 03:51 PM UTC
Service has been restored to all impacted call centers. IS&T will continue to monitor the situation.
- resolved Feb 27, 2025, 10:39 PM UTC
This incident has been resolved.
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