Resolved after 7 hours 44 minutes, affecting General and Network and 1 more, on September 2, 2025.
IS&T has resolved the issue impacting Touchstone. If you encounter further authentication difficulties, please contact the Service Desk at 617-253-1101 or [email protected].
Affected components
GeneralNetworkAcademic ServicesAdministrative Services
Update timeline
- investigating Sep 02, 2025, 04:39 AM UTC
IS&T has identified an issue with Touchstone authentication impacting Global Protect, Atlas, Alumni as well as other services.
- resolved Sep 02, 2025, 12:24 PM UTC
IS&T has resolved the issue impacting Touchstone. If you encounter further authentication difficulties, please contact the Service Desk at 617-253-1101 or [email protected].
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