Mio incident
Directory Sync Issues for Organizations that use Google Groups
Resolved on August 24, 2025.
We have identified an issue with our Google Directory Sync process that resulted in unintended deletions of Mio-provisioned Microsoft Guest Accounts. This caused service interruptions for a number of Mio organizations. We have paused the process and are deploying a fix today to prevent further impact. Restoration is underway, which will involve recreating Microsoft Guest Accounts and reinstating channel memberships. Direct Messages with the original accounts and prior file access permissions will no longer work, but history and search remain unaffected. Users will need to re-establish new DMs once guest accounts are recreated. We are working urgently to restore service and will provide updates as progress is made.
Update timeline
- resolved Aug 25, 2025, 07:02 PM UTC
We have identified an issue with our Google Directory Sync process that resulted in unintended deletions of Mio-provisioned Microsoft Guest Accounts. This caused service interruptions for a number of Mio organizations. We have paused the process and are deploying a fix today to prevent further impact. Restoration is underway, which will involve recreating Microsoft Guest Accounts and reinstating channel memberships. Direct Messages with the original accounts and prior file access permissions will no longer work, but history and search remain unaffected. Users will need to re-establish new DMs once guest accounts are recreated. We are working urgently to restore service and will provide updates as progress is made.
Your product runs on more than Mio
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services