Resolved after 1 day 5 hours, affecting Trainingportal, on September 29, 2025.
A fix has been implemented and users are being reindexed by the system. Accounts should be becoming visible to administrators and will continue to improve throughout the morning. There is still no impact to student access.
Affected components
Update timeline
- investigating Sep 29, 2025, 02:34 PM UTC
Some users may temporarily not be visible when searching as an administrator. The accounts are, however, still present and we are investigating as a priority.
- identified Sep 29, 2025, 05:00 PM UTC
The issue has been identified and a fix is being implemented.
- identified Sep 29, 2025, 07:32 PM UTC
We are continuing to work on a fix for this issue.
- identified Sep 30, 2025, 07:53 AM UTC
A fix has been implemented and users are being reindexed by the system. Accounts should be becoming visible to administrators and will continue to improve throughout the morning. There is still no impact to student access.
- resolved Sep 30, 2025, 07:38 PM UTC
This incident has been resolved.
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