MindTouch incident
CXone Knowledge Management - – Monitoring complete. Status = All Services Running Normally
Resolved after 45 minutes, affecting Application (General Service) and Search and 1 more, on October 19, 2026.
CXone Knowledge Management - Service Disruption Resolved - All Services Running Normally. The CXone Mpower Expert Engineering team has deployed a fix and monitored the deployment to make sure sites are stable. The issue is now resolved at this time. Event duration 15 mins
Affected components
Update timeline
- investigating Oct 19, 2026, 06:31 PM UTC
CXone Knowledge Management Service Degradation: Sites slow to load or unavailable. The CXone Knowledge Management Engineering team is investigating reports of site unavailability
- monitoring Oct 19, 2026, 06:45 PM UTC
CXone Knowledge Management - Fix Deployed - All Services Running Normally. The CXone Knowledge Management Engineering team has deployed a fix and all services are running normally. We are currently monitoring sites for deployment stability. Event duration 15 mins
- resolved Oct 19, 2026, 07:16 PM UTC
CXone Knowledge Management - Service Disruption Resolved - All Services Running Normally. The CXone Mpower Expert Engineering team has deployed a fix and monitored the deployment to make sure sites are stable. The issue is now resolved at this time. Event duration 15 mins
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