Resolved after 1 hour 11 minutes, affecting Webphone and Mobile App and 1 more, on November 13, 2024.
A fix has been implemented and we are monitoring the results.
Affected components
WebphoneMobile AppDeskphones & Softphones
Update timeline
- investigating Nov 13, 2024, 09:20 PM UTC
We're currently investigating the issue with inbound & outbound calls. The issue has been escalated to the upstream carrier, we're working together to resolve it as soon as possible.
- investigating Nov 13, 2024, 09:21 PM UTC
We are continuing to investigate this issue.
- investigating Nov 13, 2024, 09:43 PM UTC
We are continuing to investigate this issue.
- identified Nov 13, 2024, 10:07 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Nov 13, 2024, 10:24 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 13, 2024, 10:31 PM UTC
This incident has been resolved.
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