Middesk incident
Intermittent latency issues and errors due to upstream infrastructure outage
Resolved after 21 hours 41 minutes, affecting Business Verification and Dashboard, on June 12, 2025.
We are continuing to monitor for any further issues.
Affected components
Update timeline
- investigating Jun 12, 2025, 06:41 PM UTC
We are currently investigating latency problems related to upstream issues from our infrastructure provider.
- identified Jun 12, 2025, 07:11 PM UTC
The issue has been confirmed to be a broader outage with our infrastructure provider. We are actively working with them on remediation and will provide updates as available. Impact includes: - API request errors - Elevated response times - Slower overall order processing for Business Verification - Errors for downloading/exporting PDFs - Intermittent issues logging in with "Sign in with Google"
- identified Jun 12, 2025, 08:07 PM UTC
Google Cloud Platform has identified the root cause and is working on mitigation (https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW). We are receiving requests and slowly processing orders during this ongoing incident. We will begin to work through the backlog shortly.
- monitoring Jun 12, 2025, 08:35 PM UTC
Service has been restored to normal operation. We're continuing to monitor the upstream incident as we process a backlog of orders.
- monitoring Jun 12, 2025, 08:36 PM UTC
We are continuing to monitor for any further issues.
- resolved Jun 13, 2025, 04:22 PM UTC
This incident has been resolved.
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