Mews incident

Online check-in journey not loading

Resolved after 3 hours 36 minutes, affecting Mews Guest Experience, on March 4, 2026.

monitoring Mar 04, 2026, 10:21 AM UTC

The Online check-in is degraded mainly for the nationality step. The issue was fixed and we are monitoring its impact.

Started
Mar 04, 2026, 10:21 AM UTC
Resolved
Mar 04, 2026, 01:58 PM UTC
Duration
3h 36m
Detected by Pingoru
Mar 04, 2026, 10:21 AM UTC

Affected components

Mews Guest Experience

Update timeline

  1. monitoring Mar 04, 2026, 10:21 AM UTC

    The Online check-in is degraded mainly for the nationality step. The issue was fixed and we are monitoring its impact.

  2. resolved Mar 04, 2026, 01:58 PM UTC

    The impact of the issue is over.

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