Resolved after 3 hours 8 minutes, affecting REST API and DirectSMS, on November 13, 2025.
A fix has been implemented and we are monitoring the results.
Affected components
REST APIDirectSMS
Update timeline
- investigating Nov 13, 2025, 08:03 PM UTC
We are currently observing an issue in which a subset of NZ based customers utilizing 4 digit shortcodes are receiving failed messages.
- identified Nov 13, 2025, 08:43 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Nov 13, 2025, 09:43 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 13, 2025, 11:12 PM UTC
This incident has been resolved.
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