Resolved after 2 hours 40 minutes, affecting The Hub, on November 19, 2025.
A fix has been implemented and we are monitoring the results.
Affected components
The Hub
Update timeline
- investigating Nov 19, 2025, 04:19 PM UTC
We are currently investigating an issue with our mobile app where users are unable to send messages. The UI presents a message at the bottom of the conversation stating "You are in view mode for this conversation. Switch to the web for messaging".
- identified Nov 19, 2025, 04:42 PM UTC
The issue has been identified and a fix is being implemented.
- identified Nov 19, 2025, 04:57 PM UTC
We are continuing to work on a fix for this issue.
- identified Nov 19, 2025, 05:43 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Nov 19, 2025, 06:45 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 19, 2025, 06:59 PM UTC
This incident has been resolved.
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