Resolved after 20 minutes, affecting The Hub, on January 7, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
The Hub
Update timeline
- investigating Jan 07, 2026, 06:47 PM UTC
We are currently investigating an issue in which end users will experience longer wait times upon attempting to load hub.messagemedia.com. The page eventually loads after some time if the end user waits.
- monitoring Jan 07, 2026, 07:06 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 07, 2026, 07:08 PM UTC
This incident has been resolved.
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