MessageMedia incident
Unable to add a contact within the inbox or within contacts of the UI
Resolved after 38 minutes, affecting The Hub, on January 12, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Jan 12, 2026, 07:52 PM UTC
We are currently investigating an issue in which end users are currently unable to add a contact within the inbox for a new number they are in communication with. End users might observe see a red error stating "error on saving the contact" within the Hub. We also have received reports that end users are also unable to save contacts within the contacts portion of the hub via contacts → all contacts → add contact.
- investigating Jan 12, 2026, 08:19 PM UTC
We are continuing to investigate this issue.
- identified Jan 12, 2026, 08:24 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jan 12, 2026, 08:25 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 12, 2026, 08:30 PM UTC
This incident has been resolved.
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