Resolved after 1 hour 43 minutes, affecting The Hub and MessageNet and 1 more, on February 9, 2026.
The issue has been identified and a fix is being implemented.
Affected components
The HubMessageNetMessageNet APIREST APISOAP API (Legacy)DirectSMSDirectSMS APISMPPHTTP API (Legacy)MobiPost
Update timeline
- investigating Feb 09, 2026, 01:59 AM UTC
Dear Customer, We are currently investigating an issue with messages not being sent and stuck in Enroute status. Our engineers are reviewing this and working to resolve it as quickly as possible.
- investigating Feb 09, 2026, 01:59 AM UTC
We are continuing to investigate this issue.
- investigating Feb 09, 2026, 02:43 AM UTC
Telstra has confirmed the issue on their end and they currently working to resolve it. SMS delivery and sending may be impacted.
- identified Feb 09, 2026, 03:23 AM UTC
The issue has been identified and a fix is being implemented.
- resolved Feb 09, 2026, 03:42 AM UTC
This incident has been resolved.
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