MessageMedia incident
Duplicate SMS Sent for New or Re-Opened Conversations in Inbox
Minor Vendor's status page →
Resolved after 52 minutes, affecting The Hub, on March 9, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
The Hub
Update timeline
- identified Mar 09, 2026, 04:03 PM UTC
In the Inbox, when a new conversation is created or a previously closed conversation is re-opened, the system sends a duplicate SMS to the customer. This duplication only occurs on the first message associated with the new or re-opened conversation. Any subsequent SMS messages are sent correctly as a single message. The issue has been identified and a fix is being implemented.
- monitoring Mar 09, 2026, 04:44 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 09, 2026, 04:56 PM UTC
This incident has been resolved.
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