MessageMedia incident
Social Campaigns Creation Failure – “Create” Button Not Responding
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Resolved after 3 hours 17 minutes, affecting The Hub, on April 17, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
The Hub
Update timeline
- investigating Apr 17, 2026, 09:16 AM UTC
We are currently investigating an issue affecting Social Campaigns where users are unable to create new campaigns from the Social Messaging > All Campaigns section.
- identified Apr 17, 2026, 11:19 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Apr 17, 2026, 12:06 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 17, 2026, 12:34 PM UTC
This incident has been resolved.
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