Resolved after 2 hours 38 minutes, affecting APAC, on June 17, 2026.
We can confirm that this incident has now been resolved and message deliverability has been fully restored. Following a thorough investigation, the root cause was identified as a carrier-side issue within Vodafone's network environment. No faults were identified within Sinch's platform or infrastructure. We proactively adjusted our traffic routing to minimise customer impact while Vodafone worked to resolve the issue. Vodafone has since restored normal service, and message delivery has returned to expected levels.
Affected components
Update timeline
- investigating Jun 17, 2026, 11:57 PM UTC
Delays in message deliverability have been recorded for Australian/APAC carriers . We are currently investigating the cause of this issue.
- monitoring Jun 18, 2026, 01:16 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 18, 2026, 02:36 AM UTC
We can confirm that this incident has now been resolved and message deliverability has been fully restored. Following a thorough investigation, the root cause was identified as a carrier-side issue within Vodafone's network environment. No faults were identified within Sinch's platform or infrastructure. We proactively adjusted our traffic routing to minimise customer impact while Vodafone worked to resolve the issue. Vodafone has since restored normal service, and message delivery has returned to expected levels.
Your product runs on more than MessageMedia
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services