Mesh Security incident

Mail Processing Delay - US Gateway Service

Resolved after 1 hour 33 minutes, affecting Inbound Email Security, on February 18, 2025.

resolved Feb 18, 2025, 04:05 PM UTC

The small queue of emails has now cleared. All emails are processing as normal. Thank you for your patience while we worked on this issue.

Started
Feb 18, 2025, 02:32 PM UTC
Resolved
Feb 18, 2025, 04:05 PM UTC
Duration
1h 33m
Detected by Pingoru
Feb 18, 2025, 02:32 PM UTC

Affected components

Inbound Email Security

Update timeline

  1. investigating Feb 18, 2025, 02:32 PM UTC

    We are currently investigating this issue.

  2. identified Feb 18, 2025, 03:17 PM UTC

    The issue has been identified and impacts a small subset of email which is still in a queue. We are working to resolve this issue. New email is being processed as normal.

  3. resolved Feb 18, 2025, 04:05 PM UTC

    The small queue of emails has now cleared. All emails are processing as normal. Thank you for your patience while we worked on this issue.

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