MeridianLink incident

ES, ST and Live Server Latency

Resolved after 3 hours, affecting Consumer App Operational Status, on November 17, 2025.

monitoring Nov 17, 2025, 05:52 PM UTC

Development reports normal response on all servers. If you have an open case related to these servers, please update your case with confirmation.

Started
Nov 17, 2025, 03:57 PM UTC
Resolved
Nov 17, 2025, 06:58 PM UTC
Duration
3h
Detected by Pingoru
Nov 17, 2025, 03:57 PM UTC

Affected components

Consumer App Operational Status

Update timeline

  1. investigating Nov 17, 2025, 03:57 PM UTC

    We are currently investigating this issue.

  2. investigating Nov 17, 2025, 05:01 PM UTC

    Development reports normal response on the ST server. If you have an open case related to these servers, please update your case with confirmation.

  3. investigating Nov 17, 2025, 05:51 PM UTC

    Development reports normal response on the Live server. If you have an open case related to these servers, please update your case with confirmation.

  4. monitoring Nov 17, 2025, 05:52 PM UTC

    Development reports normal response on all servers. If you have an open case related to these servers, please update your case with confirmation.

  5. resolved Nov 17, 2025, 06:58 PM UTC

    This incident has been resolved.

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