Resolved after 5 hours 22 minutes, affecting OpenClose and Mortgage App EDocs, on November 21, 2025.
IDS implemented a fix on their side. We are now monitoring the solution.
Affected components
Update timeline
- identified Nov 21, 2025, 05:04 PM UTC
IDS is working with Mortgage and OpenClose Support to resolve the issue identified on their end.
- identified Nov 21, 2025, 06:21 PM UTC
Users in OpenClose or MeridianLink Mortgage my experience a processing request error when using the IDS integration. IDS has confirmed the following workaround for users until this issue is fully resolved. Workaround steps: 1. Submit an IDS request from your LOS 2. Receive a processing request error 3. Login directly to IDS to generate the document package
- monitoring Nov 21, 2025, 09:50 PM UTC
IDS implemented a fix on their side. We are now monitoring the solution.
- resolved Nov 21, 2025, 10:27 PM UTC
This incident has been resolved.
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