MeridianLink incident

ML Consumer/Opening - CS and ES Server Latency Reports

Resolved after 7 hours 10 minutes, affecting Consumer App Operational Status, on November 21, 2025.

monitoring Nov 21, 2025, 07:03 PM UTC

The CS and ES environments have been restored to normal. Our technical team is actively monitoring server health to ensure stability and prevent further issues.

Started
Nov 21, 2025, 05:22 PM UTC
Resolved
Nov 22, 2025, 12:33 AM UTC
Duration
7h 10m
Detected by Pingoru
Nov 21, 2025, 05:22 PM UTC

Affected components

Consumer App Operational Status

Update timeline

  1. investigating Nov 21, 2025, 05:22 PM UTC

    Clients are reporting experiencing intermittent slowness on both the CS and ES servers. We are currently looking into this on our end.

  2. monitoring Nov 21, 2025, 07:03 PM UTC

    The CS and ES environments have been restored to normal. Our technical team is actively monitoring server health to ensure stability and prevent further issues.

  3. resolved Nov 22, 2025, 12:33 AM UTC

    This incident has been resolved.

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