MeridianLink incident

MCL (Mortgage Credit Link) issue with credit card payments

Resolved after 1 hour 26 minutes, affecting Mortgage Credit Link App Operational Status and InstaScreen Operational Status and 1 more, on November 25, 2025.

monitoring Nov 25, 2025, 04:22 PM UTC

Development has addressed this issue. We are monitoring the results.

Started: Nov 25, 2025, 03:16 PM UTC
Resolved: Nov 25, 2025, 04:42 PM UTC
Duration: 1h 26m
Detected by Pingoru: Nov 25, 2025, 03:16 PM UTC

Affected components

Mortgage Credit Link App Operational StatusInstaScreen Operational StatusMortgage Credit Link Credit IntegrationsConsumer App Credit ReportsMortgage App LOSInstaScreen Partner IntegrationsQuickApp Pro/QuickLease Pro Operational StatusMortgage App Integrations

Update timeline

investigating Nov 25, 2025, 03:16 PM UTC

MeridianLink is aware of an MCL issue with credit card payments not processing. This issue began on 11/24/25 around 5:19 PM PST for all vendors. This impacts users IF they order credit reports with the requirement to pay by CCP at the time of order; it will cause orders to fail. Development is aware and is looking into it. We will keep you posted once we have an update.
monitoring Nov 25, 2025, 04:22 PM UTC

Development has addressed this issue. We are monitoring the results.
resolved Nov 25, 2025, 04:42 PM UTC

This incident has been resolved.

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