MeridianLink - OpenClose DecisionAssist pricing engine issue

Update timeline

1. investigating Dec 17, 2025, 03:08 PM UTC

   Users have reported an inability to price loans in OpenClose and Mortgage Access using the DecisionAssist pricing engine. Engineering is investigating this issue. Note, this does not impact pricing via PML (PriceMyLoan).

2. investigating Dec 17, 2025, 03:09 PM UTC

   We are continuing to investigate this issue.

3. investigating Dec 17, 2025, 03:43 PM UTC

   Engineering is still investigating this issue. We are now able to search for pricing directly in admin.decisionassist.com, but not via OpenClose or Mortgage Access. As soon as we have more information, we will update you.

4. identified Dec 17, 2025, 04:19 PM UTC

   Engineering is still working to resolve this issue. Users can now price loans in Mortgage Access, but may not be able to price loans in OpenClose. As soon as we have more information we will update you.

5. identified Dec 17, 2025, 04:51 PM UTC

   Users are now able to price loans in OpenClose and Mortgage Access (using the DecisionAssist pricing engine). Note, this does not impact lenders using PML for pricing. NOTE: Publishing of today's rates is delayed because of this issue. We will provide an update on that as soon as possible.

6. identified Dec 17, 2025, 06:21 PM UTC

   The DecisionAssist rates team has been able to publish about 90% of today's rates, so most pricing has been updated. As soon as this has been completed, we will update you further.

7. resolved Dec 17, 2025, 08:24 PM UTC

   Rates are now up to date and we consider this issue Resolved. If you experience further issues please open a Support Case. Thank you!