Resolved after 4 days 21 hours, affecting Console (UI) and Portal (v4) and 1 more, on November 22, 2024.
Primary membership information is now available and we are currently monitoring the situation. Customers should contact support if any primary membership information appears to be missing.
Affected components
Update timeline
- identified Nov 22, 2024, 03:50 PM UTC
We are aware of an issue with primary memberships not displaying properly and are actively working to resolve the issue.
- identified Nov 22, 2024, 05:28 PM UTC
The issue has been identified, and primary membership information is in process of coming back online.
- monitoring Nov 22, 2024, 06:41 PM UTC
Primary membership information is now available and we are currently monitoring the situation. Customers should contact support if any primary membership information appears to be missing.
- resolved Nov 27, 2024, 01:45 PM UTC
This incident has been resolved.
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