Memberful incident

Service Degradation

Resolved after 5 hours 46 minutes, affecting Platform, on October 20, 2025.

resolved Oct 20, 2025, 09:12 PM UTC

We'll consider this incident resolved since the application has been operational for the past 5 hours. We'll continue monitoring our upstream providers nevertheless.

Started
Oct 20, 2025, 03:26 PM UTC
Resolved
Oct 20, 2025, 09:12 PM UTC
Duration
5h 46m
Detected by Pingoru
Oct 20, 2025, 03:26 PM UTC

Affected components

Platform

Update timeline

  1. investigating Oct 20, 2025, 03:26 PM UTC

    We’re currently experiencing service disruptions due to ongoing issues with our upstream providers (AWS and Heroku). Our team is monitoring the situation and will provide updates as they become available.

  2. monitoring Oct 20, 2025, 04:18 PM UTC

    Our application is back online, but we'll keep monitoring it and inform you of any changes. Our upstream providers are still working on fully resolving the issue.

  3. resolved Oct 20, 2025, 09:12 PM UTC

    We'll consider this incident resolved since the application has been operational for the past 5 hours. We'll continue monitoring our upstream providers nevertheless.

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