Meltwater incident

NLA Eclips Data Disruption

Resolved after 10 days 11 hours, affecting Application and Search and 1 more, on August 1, 2025.

resolved Aug 12, 2025, 07:59 AM UTC

After a period of monitoring this issue is now resolved. NLA Eclips content is now flowing into the platform as expected. Thank you for your patience.

Started
Aug 01, 2025, 08:32 PM UTC
Resolved
Aug 12, 2025, 07:59 AM UTC
Duration
10d 11h
Detected by Pingoru
Aug 01, 2025, 08:32 PM UTC

Affected components

ApplicationSearchReports

Update timeline

  1. investigating Aug 01, 2025, 08:32 PM UTC

    We are currently experiencing an issue in receiving NLA Eclips since Aug 1 at 10:20 UTC. Our Engineering team is currently investigating this issue. We apologize for any inconvenience caused and thank you for your patience.

  2. monitoring Aug 11, 2025, 03:00 PM UTC

    Our third-party provider has resolved the issue affecting NLA Eclips, and content is now streaming back into the platform. Some customers may experience a delay in certain content while we process the backfill. We will continue to monitor and provide updates accordingly.

  3. resolved Aug 12, 2025, 07:59 AM UTC

    After a period of monitoring this issue is now resolved. NLA Eclips content is now flowing into the platform as expected. Thank you for your patience.

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