Resolved after 30 minutes, affecting Canadian DIDs and USA DIDs and 1 more, on July 20, 2026.
We have confirmed all calls are flowing properly now and the carrier has closed their ticket. The service issue has been resolved. Thank you for your patience.
Affected components
Update timeline
- identified Jul 20, 2026, 01:34 PM UTC
We have identified an issue affecting some incoming calls to local and toll-free numbers. The problem appears to be related to a recent carrier upgrade. We are actively working with the carrier to restore normal incoming call routing as quickly as possible and are treating this as a priority. This issue is effecting only incoming calls and expected to resolved momentarily.
- monitoring Jul 20, 2026, 01:56 PM UTC
The routing issue has been corrected by our underlying carrier. Calls are flowing properly now. We will monitor for some time and then close the ticket after we see calls flowing as normal.
- resolved Jul 20, 2026, 02:05 PM UTC
We have confirmed all calls are flowing properly now and the carrier has closed their ticket. The service issue has been resolved. Thank you for your patience.
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