Resolved after 21 minutes, affecting Outgoing Calls, on January 5, 2026.
The issue affecting outgoing call routing has been fully resolved and service has been restored. Following corrective actions, outbound calls are completing normally. We will continue to closely monitor the platform to ensure ongoing stability. We apologize for any inconvenience this may have caused and appreciate everyone’s patience while we worked through this issue.
Affected components
Update timeline
- investigating Jan 05, 2026, 11:37 PM UTC
We are currently investigating a problem with some of our primary route partners responding with failed calls. We are investigating this and working to a resolution asap.
- investigating Jan 05, 2026, 11:51 PM UTC
We are continuing to investigate the outgoing calling problem. This issue has been elevated to Major outgoing calling outage. We hope to provide answers very shortly.
- monitoring Jan 05, 2026, 11:53 PM UTC
The outgoing call routing has been restored and calls are now completing. We are continuing out investigating.
- resolved Jan 05, 2026, 11:58 PM UTC
The issue affecting outgoing call routing has been fully resolved and service has been restored. Following corrective actions, outbound calls are completing normally. We will continue to closely monitor the platform to ensure ongoing stability. We apologize for any inconvenience this may have caused and appreciate everyone’s patience while we worked through this issue.
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