Melo Technology incident
SMS messages failing with CloudSoftphone (502 Bad gateway)
Resolved after 12 hours 58 minutes, affecting SMS Marketing and MeloText SMS/MMS Services, on January 6, 2025.
We apologize for the continued service disruption in SMS services using our cloud Softphone application. We have identified the issue to our core underlying switch provider for SMS. They have informed us they are restoring services and anticipate a full resolution by 9 AM Eastern standard time Tuesday morning. We apologize for the inconvenience and look forward to providing you a positive update in the morning.
Affected components
Update timeline
- investigating Jan 06, 2025, 09:15 PM UTC
We are currently investigating a problem with Sending/Receiving SMS messages using the cloud softphone application. Users are receiving an error 502 response. We will update as soon as possible.
- identified Jan 07, 2025, 01:36 AM UTC
We apologize for the continued service disruption in SMS services using our cloud Softphone application. We have identified the issue to our core underlying switch provider for SMS. They have informed us they are restoring services and anticipate a full resolution by 9 AM Eastern standard time Tuesday morning. We apologize for the inconvenience and look forward to providing you a positive update in the morning.
- resolved Jan 07, 2025, 10:13 AM UTC
CloudSoftphone SMS service has been restored.
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