Melo Technology incident
Trouble with SMS messaging in Cloud Soft-phone
Resolved after 1 hour 37 minutes, affecting Cloud Softphone SIP App, on January 17, 2025.
SMS services through CloudSoftphone have been restored. If you continue to experience any further issues, please contact technical support directly.
Affected components
Update timeline
- investigating Jan 17, 2025, 04:53 PM UTC
We are aware of an issue with incoming and outgoing messaging or originating from the cloud Softphone mobile app. We are currently working on a resolution to this and hope to provide an update soon.
- monitoring Jan 17, 2025, 05:37 PM UTC
We have identified that the recent issue with sending or receiving SMS messages was caused by a maintenance update. Corrections have been made to the deployment, and SMS functionality is now being restored for most users. If you are still experiencing difficulties with sending or receiving SMS messages, please contact our customer support team at 416-479-0993. They can assist you in resetting your cloud softphone by providing a new registration code. We appreciate your patience and will provide further updates shortly.
- resolved Jan 17, 2025, 06:30 PM UTC
SMS services through CloudSoftphone have been restored. If you continue to experience any further issues, please contact technical support directly.
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