Resolved after 4 hours 3 minutes, affecting Velocity for BigCommerce, on September 3, 2026.
A fix has been implemented and we are monitoring the situation.
Affected components
Velocity for BigCommerce
Update timeline
- identified Sep 03, 2026, 04:15 PM UTC
Users are not able to access the Velocity BigCommerce app. Customers checking out on the storefront are unaffected.
- monitoring Sep 03, 2026, 05:14 PM UTC
A fix has been implemented and we are monitoring the situation.
- resolved Sep 03, 2026, 08:19 PM UTC
This incident has been resolved.
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