Resolved after 42 days 3 hours, affecting Engagement: Asset Processing and Intelligence (formerly InsightSquared), on June 22, 2026.
We discovered an issue with asset processing, that could affect a small fraction of document search requests. We are investigating.
Affected components
Update timeline
- investigating Jun 22, 2026, 01:19 PM UTC
We are seeing increased error rates in our intelligence product affecting a subset of users. We are investigating.
- identified Jun 22, 2026, 03:38 PM UTC
We have identified the underlying problem and have deployed a fix. We are now auditing for any missing data that needs to be back filled.
- investigating Aug 03, 2026, 04:08 PM UTC
We discovered an issue with asset processing, that could affect a small fraction of document search requests. We are investigating.
- resolved Aug 03, 2026, 05:00 PM UTC
We think the impact from the issue is over.
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