Mediafly incident

New calls entering Coach may not display on the front end

Resolved after 12 days 18 hours, affecting Coach (formerly ExecVision), on November 18, 2025.

monitoring Nov 26, 2025, 03:44 PM UTC

A fix has been deployed and we are processing the files.

Started
Nov 18, 2025, 08:42 PM UTC
Resolved
Dec 01, 2025, 02:50 PM UTC
Duration
12d 18h
Detected by Pingoru
Nov 18, 2025, 08:42 PM UTC

Affected components

Coach (formerly ExecVision)

Update timeline

  1. identified Nov 18, 2025, 08:42 PM UTC

    We have identified the cause of this issue and are investigating solutions. Calls are being correctly ingested and data is not being lost, however they may not display correctly in the application until this issue is resolved.

  2. monitoring Nov 26, 2025, 03:44 PM UTC

    A fix has been deployed and we are processing the files.

  3. resolved Dec 01, 2025, 02:50 PM UTC

    This incident has been resolved

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