Resolved after 1 day 16 hours, affecting Engagement: Web Viewer & Devices, on January 6, 2026.
We believe we have identified the issue and applied a fix. We are continuing to monitor the fix.
Affected components
Update timeline
- investigating Jan 06, 2026, 10:48 PM UTC
We're experiencing an elevated level of API errors and are currently looking into the issue.
- identified Jan 07, 2026, 12:41 AM UTC
We believe we have identified the issue and have taken action. We are now monitoring to make sure things are working. We will continue to monitor over next 12-24 hours to make sure things are going back to normal.
- monitoring Jan 07, 2026, 03:59 PM UTC
We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.
- monitoring Jan 07, 2026, 05:30 PM UTC
We believe we have identified the issue and applied a fix. We are continuing to monitor the fix.
- resolved Jan 08, 2026, 03:38 PM UTC
We think the impact from the issue is over.
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