Resolved after 1 hour 59 minutes, affecting Engagement: Value Platform, on February 17, 2025.
Our second deploy appears to have resolved the issue and logins are now working correctly. We'll continue monitoring.
Affected components
Update timeline
- investigating Feb 17, 2025, 03:11 PM UTC
Our team is currently investigating an issue affecting login to the Value platform's admin portal. Users are experiencing an error message when trying to log in.
- identified Feb 17, 2025, 03:29 PM UTC
We've identified the issue and we're currently deploying a fix.
- identified Feb 17, 2025, 04:33 PM UTC
The initial fix didn't fully resolve the issue. We're investigating why this wasn't successful and preparing a follow-up release.
- identified Feb 17, 2025, 04:49 PM UTC
We've identified why the first release did not fix the issue and are deploying a follow-up now.
- resolved Feb 17, 2025, 05:10 PM UTC
Our second deploy appears to have resolved the issue and logins are now working correctly. We'll continue monitoring.
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