meddbase incident

Payments Issue

Resolved after 54 minutes, affecting Critical Services and Critcal Services, on July 2, 2026.

resolved Jul 02, 2026, 12:57 PM UTC

The engineering team have investigated and confirmed that the issue with Payments has now been resolved.

Started
Jul 02, 2026, 12:03 PM UTC
Resolved
Jul 02, 2026, 12:57 PM UTC
Duration
54m
Detected by Pingoru
Jul 02, 2026, 12:03 PM UTC

Affected components

Critical ServicesCritcal Services

Update timeline

  1. investigating Jul 02, 2026, 12:03 PM UTC

    We are aware of an issue affecting our payment system and this is being investigated as a matter of urgency. At this time we belive this only impacting UK clients and will provide a further update as soon as one becomes available.

  2. investigating Jul 02, 2026, 12:42 PM UTC

    The Engineering team are continuing to investigate the Issue regarding payment and we will provide a further update as soon as we can.

  3. resolved Jul 02, 2026, 12:57 PM UTC

    The engineering team have investigated and confirmed that the issue with Payments has now been resolved.

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