Resolved after 46 minutes, affecting Non-Critical Services, on November 12, 2024.
We can now confirm that the fix has been implemented and the issue has been resolved.
Affected components
Update timeline
- identified Nov 12, 2024, 11:46 AM UTC
We are aware of an issue impacting a small number of users ability to print documents. We are currently investigating this as a matter of urgency and will update this page once more information is available.
- identified Nov 12, 2024, 12:03 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Nov 12, 2024, 12:06 PM UTC
We've discovered that there’s a problem with how some files are being loaded into the browser. Specifically, one of our scripts is trying to access HTML files without using a proper version identifier. This means some browser were loading older, cached versions of these files, which now have broken links and can’t display properly. To fix this, we plan to update the script so that it always fetches the newest versions of these HTML files. After making this change, we'll clear the cache on our side so that your browser downloads the latest versions of everything the next time you access the page. This should resolve the issue and a further update will be sent when this is complete.
- resolved Nov 12, 2024, 12:32 PM UTC
We can now confirm that the fix has been implemented and the issue has been resolved.
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