Resolved after 1 day, affecting Non-Critical Services, on November 12, 2024.
Following an initial issue early this morning with prescribing in our UK environment, that has since been resolved, we have become aware of ongoing issues with prescribing from the system that may impact some users. The majority of users should have access to prescribing functionality as usual. However, we are aware that some users may be faced with an error message when prescribing. This is due to caching. We are actively monitoring the issue and can confirm that a system refresh overnight will resolve any outstanding issues. In the meantime should you be one of the few users/clients impacted by any ongoing issue, please raise a support ticket.
Affected components
Update timeline
- investigating Nov 12, 2024, 10:39 AM UTC
We are aware of an issue impacting prescription services on System E and are currently investigating. We will update this page once more information is available.
- monitoring Nov 12, 2024, 10:56 AM UTC
Following an initial issue early this morning with prescribing in our UK environment, that has since been resolved, we have become aware of ongoing issues with prescribing from the system that may impact some users. The majority of users should have access to prescribing functionality as usual. However, we are aware that some users may be faced with an error message when prescribing. This is due to caching. We are actively monitoring the issue and can confirm that a system refresh overnight will resolve any outstanding issues. In the meantime should you be one of the few users/clients impacted by any ongoing issue, please raise a support ticket.
- resolved Nov 13, 2024, 11:04 AM UTC
Following an overnight system refresh, this incident has now been resolved.
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