Resolved after 48 minutes, affecting Critical Services, on July 2, 2025.
We identified an IO performance issue with our document storage platform, which has now been rectified, and full functionality has been restored. The incident is now considered resolved, but we will continue to monitor the system to ensure ongoing stability.
Affected components
Update timeline
- investigating Jul 02, 2025, 04:20 PM UTC
We are aware of an issue affecting the ability of some customers to upload documents. This is being treated as a high priority incident and we are actively investigating.
- resolved Jul 02, 2025, 05:08 PM UTC
We identified an IO performance issue with our document storage platform, which has now been rectified, and full functionality has been restored. The incident is now considered resolved, but we will continue to monitor the system to ensure ongoing stability.
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