Maven AGI incident

Some Customers Cannot Load Chat

Resolved after 1 day 11 hours, affecting Chat, on August 19, 2026.

resolved Aug 20, 2026, 04:32 PM UTC

This issue has been resolved - a small percentage of customers were not able to load or use the Maven chat widget.

Started
Aug 19, 2026, 05:30 AM UTC
Resolved
Aug 20, 2026, 04:32 PM UTC
Duration
1d 11h
Detected by Pingoru
Aug 19, 2026, 05:30 AM UTC

Affected components

Chat

Update timeline

  1. identified Aug 19, 2026, 05:30 AM UTC

    A small percentage of customers are not able to load the chat widget into their browser.

  2. resolved Aug 20, 2026, 04:32 PM UTC

    This issue has been resolved - a small percentage of customers were not able to load or use the Maven chat widget.

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