Matillion incident
Customers receiving Authentication failed messages upon login attempts
Resolved after 52 minutes, affecting Hub, on September 1, 2026.
Root Cause: The deployment of a Permission Service triggered an out of memory (OOM) event which led to widespread permission check failures across the product.
Affected components
Update timeline
- investigating Sep 01, 2026, 05:03 PM UTC
We are currently investigating this issue.
- identified Sep 01, 2026, 05:10 PM UTC
We are currently experiencing an incident where the Permission service deployment errored out in Production. Users attempting to log in are impacted as new tokens cannot be issued due to hitting the global token limit. The merchant support portal is also affected. The team is actively investigating the root cause.
- resolved Sep 01, 2026, 05:55 PM UTC
Root Cause: The deployment of a Permission Service triggered an out of memory (OOM) event which led to widespread permission check failures across the product.
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